Last updated: September 9, 2023
Information We Collect
We collect information from you when you sign up for the app, use the app, or contact us. The types of information we collect include:
- Personal information: such as your name, email address, phone number, profile picture, and payment details.
- Location information: such as your device’s GPS coordinates or approximate location, as well as the locations of the restaurants, agents, and packages you interact with through the app.
- Device information: such as your device model, operating system, browser type, IP address, unique device identifiers, and other technical information.
- Usage information: such as the pages you view, the features you use, the actions you take, the time and duration of your sessions, and other app activity data.
- Communication information: such as the messages you send and receive through the app, as well as the metadata associated with them (such as date, time, sender, recipient, and content).
- Transaction information: such as the details of the orders you place, the payments you make or receive, the delivery status and feedback, and other transaction data.
How We Use Your Information
We use your information for various purposes, such as:
- To provide and improve the app and its services: such as processing your orders, facilitating your payments, delivering your packages, enabling your communication, displaying relevant content and offers, and enhancing the app’s functionality and performance.
- To communicate with you: such as sending you notifications, alerts, reminders, confirmations, updates, newsletters, promotions, surveys, and other messages related to the app or its services.
- To personalize your experience: such as tailoring the app’s content and features to your preferences, interests, needs, and feedback.
- To protect our rights and interests: such as enforcing our Terms of Service, preventing fraud and abuse, resolving disputes and claims, complying with legal obligations and requests, and defending ourselves from legal actions or liabilities.
- To share with third parties: such as collaborating with our partners, contractors, service providers, advertisers, and other parties who help us provide and improve the app or its services.
How We Share Your Information
We may share your information with third parties in the following circumstances:
- With your consent: such as when you authorize us to share your information with other users or third parties through the app or its features.
- With our partners: such as the restaurants that prepare your food orders, the agents that deliver your packages, the payment providers that process your transactions, and the advertisers that display ads on the app or its services. We may share your information with these partners to enable them to provide their services to you or us, to improve their services or ours, or to offer you promotions or rewards. These partners may have their own privacy policies that govern how they use your information, and we encourage you to review them before using their services.
- With our service providers: such as hosting providers, cloud providers, analytics providers, marketing providers, customer support providers, and other parties who help us provide and improve the app or its services. We may share your information with these service providers to enable them to perform their functions on our behalf, subject to contractual obligations of confidentiality and security.
- With law enforcement or regulators: such as when we are required or permitted by law to disclose your information to comply with legal obligations or requests, to protect our rights or interests, to prevent fraud or abuse, to resolve disputes or claims, or to cooperate with investigations or proceedings.
- With other parties in connection with a business transaction: such as when we are involved in a merger, acquisition, sale, reorganization, or other transfer of some or all of our assets or business operations. We may share your information with these parties to facilitate the transaction, subject to contractual obligations of confidentiality and security.
How We Store and Protect Your Information
We store your information on servers located in Cameroon or other countries where we or our service providers operate. We may transfer your information across borders to comply with legal obligations or requests, to protect our rights or interests, or to provide and improve the app or its services.
We take reasonable measures to protect your information from unauthorized access, use, modification, or disclosure. However, no method of transmission or storage is completely secure and there is always a risk of unauthorized access or disclosure. You are responsible for safeguarding your account information and password, and for limiting access to your device and the app. You should also review the security settings and preferences of the app to control how your information is shared with other users or third parties.
Can I delete my account and data from Televu?
Yes, you can delete your account and data from Televu. To do so, you need to follow these steps:
- Go to the app’s settings and tap on “Account”.
- Tap on “Delete account” and confirm your action.
- You will receive a confirmation email with a link to finalize the deletion process.
- Click on the link and enter your password to delete your account and data permanently.
Please note that once you delete your account and data, you will not be able to access the app or its services, and you will lose any rewards or credits you have earned. You will also not be able to restore your account or data in the future. Therefore, please make sure you want to delete your account and data before proceeding.